Safe and Informed Betting

crickex's Commitment to Responsible Gaming

Sports and casino betting are a source of fun — as long as they stay in control. crickex believes that ensuring every member can play safely and responsibly is part of our duty.

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21+

crickex is for those aged 21 and above only

As part of its legal and ethical responsibility, crickex ensures that no one under 21 can open an account or place bets on this platform. The age verification process applies at registration. Parents and guardians are requested to keep device locks and parental controls active so that children and teenagers cannot access this site.

Why Is Responsible Gaming Important?

Betting is entertainment — not a reliable source of income. Every crickex member is advised to keep this fundamental point in mind. Winning and losing streaks are normal, but continuously raising bets to chase losses is a dangerous pattern.

crickex's Terms and Conditions clearly state that the platform places responsible betting at the highest priority. Set your own limits on play, time, and budget — and stay within them.

Never bet with borrowed money, never use money set aside for household expenses, and avoid placing bets when under stress or in a low mood. crickex wants you to always play with a clear and healthy mind.

Treat betting as entertainment — not a financial solution.
Set a time and money limit before each session.
Do not rush to chase losses after a losing session.
Avoid betting when drinking alcohol or under stress.
Prioritise spending time with family and friends.
Take regular breaks — avoid long uninterrupted sessions.
If you have financial difficulties, stop playing and seek advice.

Set Limits for Yourself

crickex provides several self-control tools. Using these, you can set the boundaries of your own play.

Deposit Limit

Set a maximum amount for daily, weekly, or monthly deposits. Reducing this limit takes effect immediately; increasing it is subject to a waiting period.

Deposit Control

Session Time Limit

Limit the duration of a continuous betting session. When the set time is up, you will receive an automatic notification and the session will end.

Time Management

Bonus Opt-Out

You can request to exclude yourself from promotional offers or bonuses. This makes it easier to stay away from the pull of bonus offers.

Offer Control

Taking a Break (Cooling-Off)

Temporarily close your account for a set period — from 24 hours up to 30 days. During this time, logging in and betting will not be possible.

Temporary Break

Self-Exclusion

Through long-term self-exclusion, it is possible to permanently suspend your account for a minimum of 6 months. During this period, no new account can be opened.

Permanent Suspension

Account Closure Request

If you want to leave the platform entirely, request a permanent account closure. Simply contact the support team via 24/7 live chat or email.

Account Management

To activate any of the tools above, contact crickex's 24/7 live chat support or send your request by email. The support team provides assistance in both Bengali and English.

Recognise the Warning Signs of a Problem

Certain behaviours suggest that betting is getting out of control. If you notice these signs in yourself or someone close to you, it is important to seek help.

Urge to Chase Losses

Repeatedly raising bets after a loss to try to recover the money — this is one of the most common and dangerous patterns.

Neglecting Family and Work

If betting starts causing you to avoid family, friends, or work responsibilities, that is a cause for concern.

Betting in Secret

Hiding your betting from family or close ones, or lying about it.

Betting with Borrowed Money

Borrowing money from friends, family, or financial institutions to fund betting is a serious warning sign.

Anxiety and Emotional Unrest

Feeling restless, irritable, or anxious when unable to bet — this is a sign of dependency.

Inability to Stick to Limits

Setting limits for yourself but repeatedly breaking them — this means outside help is needed.

Where to Get Help

Do not delay — get help now. crickex is always ready to support you.

crickex Live Chat

Support available 24 hours a day, 7 days a week in Bengali and English. Any request to set limits, self-exclude, or close an account can be made directly via live chat.

Email Support

You can send your request by email. The support team will respond as quickly as possible and take the necessary steps.

Family and Trusted Ones

Open up about the problem with a family member or close friend. Support from a loved one can sometimes be more effective than professional help.

Professional Counselling

Talk to a mental health specialist or behavioural counsellor. Professional mental health services in Bangladesh are now much more accessible than before.

Build Healthy Betting Habits

Before you start betting on crickex, set some rules for yourself. Decide in advance how much you will spend each week, and if you lose that amount, commit to stopping. This simple approach keeps betting within the bounds of entertainment.

Many people believe it is possible to earn regular income from cricket or casino betting — this is a misconception. Over the long term, the mathematical advantage lies with the betting platform. So be mentally prepared to lose whatever you spend on betting.

If you feel frustrated, angry, or anxious after a betting session, take a few days off. You will find detailed guidance on using self-control tools on the crickex FAQ page.

Betting problems can sometimes be part of a broader mental health issue — such as anxiety, depression, or loneliness. In such cases, simply stopping betting is not enough; professional mental health support is needed. crickex always puts members' wellbeing first.

To learn how crickex keeps your personal information and account data secure, read the Privacy Policy. Our commitment — your information will never be shared with any third party without your permission.

Responsible Gaming FAQs

Answers to frequently asked questions about responsible betting.

Contact the crickex support team via 24/7 live chat or email and tell them your preferred daily, weekly, or monthly limit — they will apply it to your account. Reducing a limit takes effect immediately.

No. You cannot open a new account on crickex until the self-exclusion period has ended. The purpose of self-exclusion is to give you a proper break, so this rule is strictly enforced.

Yes, telling your family is often the most effective step. Letting someone you trust know creates accountability and means you do not have to face the problem alone. You can also seek help from a professional counsellor if needed.

crickex verifies age at registration. Anyone under 21 cannot open an account. If any irregularity is suspected, the account is suspended immediately.

Yes, after a temporary break (cooling-off), the account reactivates automatically once the set period is over. However, for a long-term self-exclusion, you will need to contact the support team to reactivate the account after the period ends.

No. Betting is entertainment, and every bet carries a chance of winning or losing. Earning consistent income from betting over the long term is not possible, and it should not be treated as a reliable source of income.