crickex Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, and used when you use crickex.
Introduction and Scope
This privacy policy ("Policy") applies to all users ("you", "member") of the crickex platform ("platform", "website"). Through this policy, crickex ("we", "us") makes clear how the information you provide is collected, processed, stored, and disclosed.
By using this website, registering an account, or using any of our services, you are considered to have agreed to all the terms of this policy. Our Terms and Conditions should be read alongside this policy, as both documents together define the legal relationship between you and crickex.
This policy applies only to adults (aged 21 or older) located in Bangladesh. Minors may not use this platform, and no information is collected from them.
What Information We Collect
Various types of information are collected during the process of opening an account and using services on crickex. This information falls into two main categories:
2.1 Information You Provide Directly
- Full name, date of birth, and National ID or passport details (for identity verification)
- Username and password (for account security)
- Mobile number and email address (for communication and OTP verification)
- Financial information — bKash, Nagad, Rocket, Upay account numbers and bank account details (for transactions)
- Documents provided for age verification
2.2 Information Collected Automatically
- IP address, device type, operating system, and browser information
- Visit time, page view data, and session log data
- Browsing behaviour collected through cookies and similar tracking technologies
- Transaction history, betting activity, and account balance information
- Records of conversations with support via live chat or email
Purpose of Data Use
crickex uses the collected information for the following specific purposes:
Account Management
Information is used for account registration, identity verification, ensuring login security, and sending account-related notifications.
Financial Transactions
Financial information is verified to process deposits, withdrawals, and other financial activities, and to prevent fraud.
Customer Support
Information is used to resolve your complaints, questions, or issues, and to provide 24/7 live chat and email support.
Security and Compliance
Information is processed to maintain platform security, prevent unauthorised access, and comply with applicable laws and regulations.
Responsible Gaming
As part of implementing our responsible gaming guidelines, data is analysed to monitor betting behaviour and support members who may be at risk.
Service Improvement
Statistical data is analysed to improve platform performance, introduce new features, and refine the overall user experience.
Sharing Information with Third Parties
crickex never sells your personal information or transfers it to any third party for commercial purposes. However, limited information may be shared with trusted partners in the specific circumstances described below:
4.1 Payment Processors
Necessary financial information is sent to payment processors such as bKash, Nagad, Rocket, Upay, and designated banks to complete deposit and withdrawal transactions. This information is limited to the relevant transaction only.
4.2 Technology and Service Providers
Gaming software providers, cybersecurity services, and server infrastructure operators may have limited access to necessary data where applicable. These organisations are bound by strict confidentiality agreements with crickex.
4.3 Legal Obligations
If crickex is required to provide information to the relevant authorities as part of a court order, legal investigation, or other mandatory legal process, it is obliged to do so under the law. Where possible, you will be notified in advance.
4.4 Fraud and Scam Prevention
If money laundering, fraud, or any illegal activity is suspected, necessary information may be shared with the relevant authorities in the interest of investigation.
Cookies and Tracking Technologies
crickex uses cookies and similar tracking technologies to operate the website properly. The different types of cookies are described below:
Essential Cookies
These cookies are necessary for the website to function. They are used to maintain login sessions, carry out security checks, and ensure basic functionality. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, settings, and previous session information, making future visits easier.
Analytics Cookies
These cookies are used to collect statistical data to understand how users interact with the website and to improve the service. This data is generally anonymous and aggregated.
Most cookies can be controlled or disabled from your browser settings, though this may limit some features of the website.
Data Security Measures
crickex takes the security of your information seriously. Several technical and organisational measures have been put in place for this purpose:
- SSL Encryption: All data exchanged between the website and your device is encrypted using SSL (Secure Sockets Layer) technology, making it very difficult for third parties to intercept.
- Password Hashing: Your password is never stored directly — it is converted and stored using an advanced cryptographic hashing method.
- Access Controls: Only authorised staff can access information, and only to the extent required for their specific role.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities and keep security measures up to date.
- Data Backups: Secure backups of data are maintained so that your account information remains intact even in the event of a technical failure.
- Unusual Activity Detection: Automated systems detect unusual login attempts or transaction activity on accounts and take timely action.
Please bear in mind that no system on the internet is completely secure. crickex is committed to ensuring the highest level of protection, but absolute security cannot be guaranteed. Please also keep your password private and do not share it with anyone.
Data Retention Period
crickex retains your information only for as long as necessary. The key principles governing retention periods are as follows:
- Active account data: All relevant information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, financial transaction records and identity verification documents may be retained for a specific period to meet legal compliance requirements.
- Log data: Server logs and session data are generally retained for a short period and then securely deleted.
- Data deletion requests: You may request that your data be deleted; however, some information may need to be retained for a set period due to legal obligations.
Your Data Rights
As a crickex member, you have certain rights regarding your personal information. These rights are explained in detail below:
Right to Access
You can find out what information crickex holds about you and request a copy. This request can be made through account settings or by contacting support.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. Ensuring accurate information is important for both you and us.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or active disputes.
Right to Object to Processing
You can object to your information being used for marketing purposes and opt out of promotional communications. It is not possible to stop the processing of information that is necessary for providing core services.
To exercise any of the rights listed above, please contact us directly using the contact details below. We will respond to your request as quickly as possible.
Protection of Minors' Data
crickex strictly prohibits anyone under the age of 21 from registering an account or using the platform. We do not knowingly collect any information from minors.
Age verification is mandatory at the time of account registration. If we become aware that a minor's information has been accidentally collected, that account will be immediately closed and the relevant information deleted.
If you are aware that a minor is using this platform, please inform our support team immediately.
Policy Changes and Updates
crickex reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- The updated date will be published on this page of the website.
- For important changes, a notification will be sent to your registered email or mobile number.
- Continuing to use the platform after a change takes effect will be considered your acceptance of the updated policy.
If you have any questions about policy changes, please contact us directly. Answers to common privacy-related questions can also be found in our FAQ section.
Contact and Complaints
If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the details below. Our support team is available 24/7 in Bangla and English:
Contact Methods
Privacy complaints or data deletion requests are best submitted in writing via email.
For more details on account-related privacy matters, you can also visit our About Us page, which contains further information about crickex's service principles and commitments.