FAQ
crickex FAQ — Slots, Deposits and Security
From choosing a slot game to depositing via bKash or Nagad, account verification, and password security — find clear and detailed answers to all your everyday questions about crickex on this page. Click the relevant section and get your answer right away.
SSL Encryption
24/7 Support
Mobile Wallet Supported
Bengali and English
Slot Games
Questions that often come up before playing slots on crickex — from demo mode to choosing a game that fits your budget.
Yes, many slot games on crickex have a demo or free-play mode. In this mode you can get a feel for the game mechanics, paylines, and bonus features without using real money.
However, you cannot withdraw winnings from demo mode — to win real money you need to place real-money bets.
Go to the Slots section, open the game you like, and select the "Demo" option.
In progressive jackpot slots, a small portion of every bet goes into a central pool, so the prize keeps growing.
The player who hits a specific combination or triggers the bonus takes the entire pool, and the jackpot resets from zero.
crickex has several progressive titles including Fortune Garuda 500 and Jackpot Joker.
If you want to play on a limited budget, it makes sense to choose low-volatility games — they pay out smaller prizes more frequently, so your balance lasts longer.
Games like Starburst or Fortune Gems fall into this category. Also check the minimum bet per spin and look up the RTP in the game info panel — a higher RTP means a theoretically better return.
A free spin round is triggered when a specific number of scatter or bonus symbols land on the reels.
These spins normally run at the same bet size and paylines that were active when the free spins were triggered. In some games a multiplier builds during free spins or special symbols appear,
which can increase winnings noticeably.
RTP, or Return to Player, is a theoretical percentage that indicates how much a slot game pays back over the long term.
For example, Fortune Mouse's maximum RTP of 96.96% means that theoretically ৳96.96 is returned for every ৳100 wagered — but this is not a guaranteed outcome; it is an average across millions of spins.
Games with a higher RTP are generally better for longer sessions.
crickex has slot games from PG Soft, Pragmatic Play, JILI, Hacksaw Gaming, Big Time Gaming, Nolimit City, NetEnt, Red Tiger, Relax Gaming, BGaming, Evoplay, Fa Chai, Spadegaming, CQ9 Gaming, and many other well-known studios.
Each studio has its own gameplay style and features, so you can try games from different providers to find what suits you.
Verification and Documents
What you need to know about the account verification process — which documents are required, when they will be requested, and why it matters.
crickex generally accepts the National Identity Card (NID) as the primary identity document. A valid passport or driving licence may also be considered.
Make sure the photo is clear and legible, the document has not expired, and the name spelling exactly matches the name registered on your account.
crickex may request verification before your first large withdrawal or if unusual activity is detected on your account.
To complete verification quickly, upload the required documents right after registration so there are no delays later.
To see details about any verification request, log in at the crickex Login page and check your account settings.
Yes, this is very important. The name registered on your crickex account must exactly match the name on your bKash, Nagad, Rocket, or bank account.
If the names do not match, your withdrawal request may be held or cancelled. Make sure you enter the correct name at the time of registration.
Verification is done primarily to protect players. It ensures that only you can withdraw money from your account and that no one else can open an account using your identity.
crickex also verifies that users are 21+ as part of this process. Read more on the Terms and Conditions page.
If documents are submitted correctly and clearly, verification is usually completed quickly — though the exact time may vary depending on the situation.
Contact 24/7 live chat for updates on the verification process. If the document image is unclear or cropped, you may need to resubmit, so provide a clear photo.
To complete the initial registration, you only need a mobile number and the required personal details.
However, identity verification is an important step for withdrawals or to keep your account fully active.
It is a good idea to have the required documents ready within a few days of registration so there is no delay when a verification request comes.
Security & Privacy
What you need to know to keep your crickex account and personal information secure.
Change your password immediately and notify the support team via crickex's 24/7 live chat.
If possible, request a temporary lock on your account to prevent any further transactions.
Also change your bKash or Nagad PIN if you think they may have been compromised. Acting quickly can help limit the damage.
Yes, crickex uses SSL (Secure Socket Layer) encryption technology to keep all data transfers secure.
This means that information exchanged between your browser and the server cannot be read by third parties.
Your financial details, password, and personal information are all sent over a secured connection. Learn more on the Privacy Policy page.
A strong password should be at least 8–12 characters long, mixing uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$%).
Do not use easy-to-guess passwords like your date of birth, name, or "12345". Use a different password for each site and change it regularly.
No — never share your OTP, bKash PIN, Nagad PIN, or any password with anyone. crickex support staff will never ask for your OTP or PIN.
If someone asks for this information, treat it as a fraudulent attempt. Stop that communication immediately and report it to crickex via live chat.
Public Wi-Fi networks are generally less secure, so avoid logging in to your account or making financial transactions over such networks.
Use mobile data or your own trusted Wi-Fi. If you have no choice but to use a public network, make sure to log out when you are done.
crickex keeps user information confidential and does not share it with unauthorised third parties beyond what is needed to operate the service.
Where trusted technology partners are involved for specific purposes such as payment processing, this is covered under the privacy policy.
Read the Privacy Policy for full details.
How to Deposit
All the ways to deposit at crickex, the minimum amounts, and what to do if something goes wrong — all answered here.
crickex currently supports deposits via bKash, Nagad, Rocket, Upay, and bank transfer.
For bank transfers, you can send from various major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.
The minimum deposit amount for all methods is ৳500.
Log in to your crickex account, go to the "Deposit" option, and select bKash. Send the payment to the specific bKash number shown on the site and complete the form with your transaction ID (TrxID).
Remember, the name on your bKash account and your crickex account must be the same.
The minimum deposit amount for all methods at crickex (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳500.
You also need to deposit at least ৳500 to activate the welcome bonus. For example, depositing ৳1,000 gives you a 120% bonus of ৳1,200, bringing your balance to ৳2,200.
crickex does not add any separate platform charge on deposits. However, your payment provider (such as bKash or your bank) may apply their own transaction charges according to their policy —
check that directly with your wallet or bank.
First, confirm from your bKash, Nagad, or bank transaction history that the payment was successful and note the transaction ID (TrxID).
Then contact crickex's 24/7 live chat with that TrxID and the payment details to ask for help — the support team will resolve the issue promptly.
Yes, you can also deposit at crickex using both Nagad and Rocket mobile wallets. The process is the same as bKash — log in to the site, go to "Deposit", select your preferred method, and follow the instructions.
Upay users can also deposit money the same way.
Still have questions? We're here
If you did not find the answer to your question in the FAQ above, do not worry — crickex's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Use live chat for the fastest response; you can also reach out by email.
24/7 Live Chat
Log in to the site and click the chat icon at the bottom right. Average response time is very short.
Email Support
For complex matters or to send documents, email: [email protected] — you can write in Bengali.
Responsible Gaming — visit that page to learn more or to set your own limits.